Introduction
Empavai (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit empavai.com, submit an inquiry or place an order, how we use it, and the choices you have.
By using our website or contacting us, you acknowledge the practices described here.
Information We Collect
Information you give us
- Inquiry form: your name, email address, inquiry type and the message you write
- Orders: delivery and billing address, phone number, order details and any customisation or commission requirements
- Support: messages, photographs and videos you send by email or WhatsApp, for example when reporting a damaged item
Information collected automatically
- Device, browser type and operating system
- IP address and approximate location
- Pages visited, time spent and referring website
How We Use Your Information
We use your information to:
- Respond to inquiries, acquisition requests and commission discussions
- Process, deliver and support your orders
- Handle returns, exchanges, refunds and damage claims
- Improve our website, products and customer experience
- Prevent fraud and keep our website secure
- Meet legal and regulatory obligations
We only send marketing messages where you have asked to receive them, and you can opt out at any time.
International Transfers
Empavai ships worldwide, and some of our service providers operate in other countries. Your information may therefore be processed outside your country of residence. Where this happens, we take reasonable steps to make sure it is handled with appropriate protection.
How Long We Keep Information
We keep personal information only as long as needed for the purposes above, including to meet accounting, tax, warranty and legal requirements. Inquiry messages are kept for as long as needed to deal with your request and any follow-up. After that, we delete or anonymise the information.
Security
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security.
Your Rights
Subject to applicable data-protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where it applies, you may have the right to:
- Ask what personal information we hold about you and request a copy
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information, where we no longer need it
- Object to or restrict certain uses, and withdraw consent you have given
- Opt out of marketing communications
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Children
Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date revised.
Contact Us
For privacy questions or requests, contact us at [Customer-care email] or on WhatsApp at [Number].